Overview

Role Description

• The selected candidate will operate within a complex ecosystem, where all activities take place in multi-brand and multi-country environments, ensuring consistency, scalability, and quality in the evolution of digital platforms.

• As part of the Customer Process and Channels Interaction Design team, the role will focus on designing the CMS editorial experience using Adobe Experience Manager (AEM).

• Working closely with UX/UI designers, the CMS Designer will contribute to the definition of CMS components and editorial logic, ensuring alignment and consistency between design and frontend implementation.

Technical Skills

• Strong familiarity with Content Management Systems, primarily Adobe Experience Manager (AEM).
• Solid knowledge of AEM core concepts, including: 
  • AEM Core Components
  • Content Fragment Models and content models
  • Editorial workflows and logic (authoring, Experience Fragments, DAM)
• Understanding of content management best practices and AEM architecture.
• Ability to perform functional analysis and requirements mapping, with attention to CMS dependencies and impacts.
• Knowledge of Information Architecture principles applied to CMS platforms (content organization, naming conventions, editorial workflows).
• Basic knowledge of Figma.
• Basic knowledge of HTML (preferred) and ability to read CSS at a high level.
• Familiarity with tools such as ServiceNow and ticketing / project management systems.

Responsibilities

• Participate from the early stages in strategic digital projects, contributing to their delivery using both waterfall and agile
• Collaborate with internal stakeholders and cross-functional teams (UX/UI, Content, Visual, Analytics, SEO, Marketing, Product, Sales, and Development).
• Design and optimize AEM components, templates, and modules, defining fields, functionalities, and editorial logic to ensure a clear and scalable authoring experience.
• Define CMS User Requirements, translating UX/UI design solutions into specifications aligned with editorial processes and platform architecture.
• Optimize and evolve the CMS backend, improving effectiveness and usability in multi-brand and multi-country contexts.
• Define and govern CMS usage guidelines, including editorial rules, component usage standards, and principles of consistency and scalability across brands and countries.

Soft Skills and Attitude

• High level of accuracy and attention to detail, with the ability to manage multiple priorities and meet deadlines.
• Strong collaboration skills and ability to work effectively within multidisciplinary teams.
• Strong focus on quality, thorough documentation, and continuous improvement.
• Proactive approach to professional development, with interest in CMS evolution, components, and digital platforms.
• Ability to work autonomously in complex environments.