VeriSM™ Essentials

objectives

proficiency in the following fields:

  • How to define the principles of service management in an organisation
  • How to employ management skills, emerging technologies and a combination of management practices to provide value
  • Understanding the basics of Service Management and preparing to manage services in the digital era

test’s details

Type: Multiple choice questions
Number of questions:
20
Passing score:
13/20
Texts:
not available
Allotted time:
30 minutes

This classes represent the first day of the complete 2 days long VeriSM Foundation course. Passing the VeriSM Essentials test allows you to take part in the next course, VeriSM Plus. Its contents match the contents of the second day of the VeriSM Foundation course. Passing the VeriSM Plus test in addition to the VeriSM Essentials test is equivalent to obtaining the VeriSM Foundation certificate.

Slide 4 - Verism box image

contents

  • The Service Organization:
    • Organizational context
    • Organizational governance
    • Digital transformation
  • Service Culture:
    • Service Culture
  • People and organizational structure:
    • Organization structure
    • Service Management challenges
  • The VeriSM™ model:
    • The VeriSM™ model

partecipants

The course is meant for the following professionals:

  • Managers
  • Heads of services
  • Executives responsible of the effective delivery of the services.
  • Professionals in the field of IT
  • Whoever is part of a service organisation

prerequisites

None

duration: 1 day